CityMarket
Frequently asked questions
Quick answers about ordering, delivery, payment and returns.
How do I place an order?
Add products to your cart, open the cart and continue to checkout. Enter your name, phone number and delivery address, choose a delivery window, then confirm. You will receive an order number immediately.
Do I need an account?
No. You can order as a guest. An account keeps your details ready for next time and shows all your purchases in one place.
How do I pay?
Every order is cash on delivery. Prepare the exact total shown on your order page for the rider.
Can I change or cancel an order?
Call or message us as soon as possible with your order number. We can change an order while it is still being packed. Once it is on the way, changes may not be possible.
What if something is wrong with my order?
Tell us within 24 hours of delivery. Keep the product and its packaging. We will arrange a replacement or a refund for items that are damaged, missing or not as described.